Privacy Statement

Introduction

Happy Users is an AI-powered customer support platform that connects to your store's data and account systems to automate customer support resolutions.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Happy Users' policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights.

Contacting Us About Data Protection

Happy Users is headquartered in the United States. For any inquiries or concerns regarding our personal data policies, practices, or if you wish to exercise your privacy rights, please reach out to our Support Team.

How We Collect and Use Your Personal Information

Happy Users collects personal information about its website visitors and customers, including:

• Name
• Job title
• Employer name
• Work address
• Work email
• Work phone number
• Store information (for Shopify and other connected platforms)
• Customer support conversation data

We use this information to provide prospects and customers with services. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

Use of the Happy Users Website

Our website collects certain information automatically and stores it in log files, including IP addresses, location, browser type, operating system, and usage information. We use this information to help design our site to better suit our users' needs and to analyze trends.

Happy Users has a legitimate interest in understanding how members, customers and potential customers use its website. This assists us with providing more relevant products and services and appropriate staffing to meet customer needs.

Sharing Information with Third Parties

The personal information Happy Users collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.

We do not otherwise reveal your personal data to non-Happy Users persons or businesses for their independent use unless:

• You request or authorize it
• It's required to comply with the law
• It's necessary to enforce an agreement we have with you
• It's provided to our agents, vendors or service providers who perform functions on our behalf
• To address emergencies or disputes

Data Protection Mechanisms

At Happy Users, we implement robust data protection mechanisms to safeguard your sensitive information:

• Encryption: All customer data is encrypted using industry-standard encryption algorithms both at rest and in transit.
• Access Control: We employ user roles and permissions to ensure that only authorized personnel can access sensitive data.
• Rate Limiting: To protect against abuse, we implement rate limiting on our service.
• Infrastructure Security: Our database and application run on secure, reputable cloud infrastructure.
• Compliance: We are GDPR compliant and follow industry-standard security practices.
• No AI Training: We do not use your customer data to train AI models. We use Retrieval-Augmented Generation (RAG) to generate responses without compromising your data.

Data Storage and Retention

Your personal data is stored by Happy Users on its servers and cloud-based database services located in the United States. Happy Users retains service data for the duration of the customer's business relationship and for a period of time thereafter. Prospect data is retained until it no longer has business value.

All personal data that Happy Users controls may be deleted upon verified request from data subjects or their authorized agents.

Data Subject Rights

The European Union's General Data Protection Regulation (GDPR) and other countries' privacy laws provide certain rights for data subjects, including:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right of data portability
• Right to object
• Rights related to automated decision making including profiling

If you wish to confirm that Happy Users is processing your personal data, or to have access to the personal data Happy Users may have about you, please contact us at support@happyusers.ai.

Children's Data

We do not knowingly attempt to solicit or receive information from children.

Questions or Concerns

If you have questions, concerns, or complaints regarding our data practices, please contact us at: