Start free, with no AI. When you're ready, connect your store and launch an agent that answers product questions, resolves order queries, and handles supported customer requests using your actual business data.
$20/mo
200 conversations / month
$80/mo
750 conversations / month
$150/mo
2,000 conversations / month
Custom
Custom allowance
Not ready for AI? Start with a free workspace · A useful workspace, without AI. $0, forever.
Prices in USD, billed monthly. Allowances are AI-handled conversations per billing month. No annual plans yet.
The cards show the headlines. This is the full list, including what each plan leaves out.
| Feature | Free$0 forever | Core$20 per month | Growth$80 per month | Scale$150 per month | EnterpriseCustom |
|---|---|---|---|---|---|
| Workspace | |||||
| Stores | 1 | 1 | 1 | 1 | Multiple |
| Workspace members | 1 | 1 | Up to 3 | Up to 5 | Custom |
| Brand settings | Included | Included | Included | Included | Included |
| Policies, FAQs and product content | Included | Included | Included | Included | Included |
| Integration configuration, where available | Included | Included | Included | Included | Included |
| Self-serve onboarding and integration diagnostics | Included | Included | Included | Included | Included |
| AI support | |||||
| AI-handled conversations per month | Not included | 200 | 750 | 2,000 | Custom |
| AI assistant on your website | Not included | Included | Included | Included | Included |
| Channels for the assistant | Not included | Website | Website + 1 | Up to 3 | Custom |
| Answers grounded in catalogue, policies and store data | Not included | Included | Included | Included | Included |
| Product and availability questions | Not included | Included | Included | Included | Included |
| Order status and tracking, where the integration supports it | Not included | Included | Included | Included | Included |
| Fuller order and fulfilment context | Not included | Not included | Included | Included | Included |
| Actions and automation | |||||
| Returns initiation and eligibility checks, where supported | Not included | Not included | Included | Included | Included |
| Rules for when AI acts or escalates | Not included | Not included | Basic | Advanced | Custom |
| Advanced workflows and conditional actions | Not included | Not included | Not included | Included | Included |
| Extended order and returns automation | Not included | Not included | Not included | Included | Included |
| Custom integrations and workflows | Not included | Not included | Not included | Not included | Included |
| Team and insight | |||||
| Human handoff with conversation summaries | Not included | Not included | Included | Included | Included |
| Conversation history | Not included | Basic | Included | Included | Included |
| Usage analytics | Not included | Basic | Basic | Advanced | Custom |
| Insights into recurring questions and friction | Not included | Not included | Included | Included | Included |
| Recurring issue detection | Not included | Not included | Not included | Included | Included |
| Platform | |||||
| API access and supported advanced integrations | Not included | Not included | Not included | Included | Included |
| Advanced permissions and auditability | Not included | Not included | Not included | Not included | Included |
| Contractual SLAs and enterprise support | Not included | Not included | Not included | Not included | Included |
| Custom security and governance requirements | Not included | Not included | Not included | Not included | Included |
A generic chatbot answers from a script. Happyusers reads from your store, acts in it where it can, and leaves the rest to your team.
Answers come from your catalogue, policies and connected store records, and say where they came from.
Sizing, stock, delivery windows, returns, order status. The questions a store actually gets, not a generic FAQ.
Order lookup, tracking and supported returns are handled in the thread when the integration allows it.
Set up your content, brand and integrations before a single AI reply is sent. Free never invokes the model.
Flat monthly tiers with an explicit conversation allowance. One metric, stated up front.
Connect a store and configure the assistant yourself. Enterprise is there when you need more than that.
Plans, allowances and what the assistant can actually do.
Create a workspace, set your brand, organise your policies, FAQs and product content, and connect supported integrations where they are available. It is a working home for your support content, for one store and one member, with no time limit.
No. Free never generates a reply, never runs AI inference and has no AI credits to consume. AI only switches on when you choose a paid plan.
A customer support thread the AI handles within a 24-hour window. Many messages in the same thread count once. A new message after the window closes starts a new conversation. Threads a person handled without AI are not counted.
Yes, through a supported store integration. On paid plans the assistant reads your catalogue, policies and order records to answer, and only answers from what it can read.
On Growth and above, yes, where the connected integration supports it. The assistant checks eligibility against your policy and starts the return in your system. Where the integration does not support returns, the request is handed to your team with a summary.
AI replies pause until your next billing month or until you upgrade. Your workspace, content and conversation history keep working. We warn you before you get close.
Core runs the assistant on your website. Growth adds one more supported channel, Scale allows up to three, and Enterprise is custom.
Yes, on Growth and above. When a question needs judgement, or when your rules say so, the thread is handed to a member of your team with a summary of what has happened so far.
You can move between plans or cancel from inside your workspace at any time. A downgrade or cancellation applies from the end of the current billing month.
Not yet. Every plan is billed monthly. We will add an annual option once the billing system supports it.
No. You connect your store, add your content and configure the assistant yourself, with diagnostics that tell you when an integration is not ready. Custom integrations on Enterprise are scoped with us.
Enterprise is priced per operation: multiple stores, custom allowances, custom integrations and contractual terms. Talk to us and we will scope it with you.
Free is a complete workspace without AI. Paid plans switch the assistant on with an allowance you can see up front.