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Real estate

Buyers wait years for a home. Most of it in silence.

Happy Users reads your project schedule, payment plan and snag logs then gives the buyer a live view of their unit’s progress from contract to handover and then ultimately aims to incentivize their next repeat purchase

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For your buyers

Buyers can see what's available themselves.

A buyer searches what is actually for sale — by price, by area, by number of bedrooms — and the answer comes from your live inventory, not a PDF from last quarter. At eleven at night, on WhatsApp, without booking an appointment to find out.

For your sales team

Your team sees the same list, and can act on it.

Your sales team asks the same way a buyer does, and can act on the answer: generate an offer from the real unit and today's payment plan, hold the unit while the buyer decides, and send a reservation link. No spreadsheet, no editing last quarter's template.

It quotes today’s price and today’s plan, never a number somebody remembered from last quarter.

From contract to keys, the buyer always knows where they are.

Nobody in sales is chasing an update on a buyer's behalf, and no buyer is waiting on a callback to find out whether anything moved.

  1. Stage 01

    Contract signed

    The SPA, the floor plan and the payment schedule land in one place the day the buyer signs, rather than in an email they lose by March.

  2. Stage 02

    Under construction

    Progress by tower and by unit, straight from the delivery schedule — so a buyer can check without asking, at whatever hour they think to.

  3. Stage 03

    Fit-out and snags

    A snag is raised with a reference and tracked to closure, so the buyer knows what was logged and what happened next without a phone call.

  4. Stage 04

    Handover day

    The slot is booked, the documents are ready, and the buyer arrives knowing what to bring instead of finding out at the desk.

The questions your sales team answers instead of selling.

Beyond the handover date there are a hundred smaller ones. A buyer who has committed years of income to a unit will ask until somebody answers, and every one of these is already written down somewhere.

Payments and settlement

Which milestone is due next, and whenCan I have a receipt for my last paymentWhat happens if I miss a milestoneIs there a penalty for settling earlyWhich milestone is due next, and whenCan I have a receipt for my last paymentWhat happens if I miss a milestoneIs there a penalty for settling early

Contracts and ownership

Where is my contract, SPA or title documentationCan I change the name on the contractCan I sell before handoverWhen does my mortgage need to be in placeWhere is my contract, SPA or title documentationCan I change the name on the contractCan I sell before handoverWhen does my mortgage need to be in place

Warranty and maintenance

Is this covered under the defect liability periodIs maintenance covered in year oneWho insures the unit before handoverWhat are the service charges once I move inIs this covered under the defect liability periodIs maintenance covered in year oneWho insures the unit before handoverWhat are the service charges once I move in

The unit and the community

What is my parking allocationWhat finishes and appliances are includedCan I make changes to the standard fit-outWhat are the community rules on leasing it outWhat is my parking allocationWhat finishes and appliances are includedCan I make changes to the standard fit-outWhat are the community rules on leasing it out

It answers from your systems, not from a brochure.

The handover date exists in a schedule. The milestone exists in a payment plan. Happyusers reads them and answers, and every answer can be traced back.

  • Project and delivery schedule

    Construction stage, fit-out progress and the handover window, per tower and per unit.

    Tower B · fit-out 82% · Q1

  • Payment plan

    Milestones paid and outstanding, due dates, receipts and statements.

    2 of 4 paid · next 12 Mar

  • Snag and defect log

    Every snag ever raised against a unit, with who closed it and when.

    SNG-4471 · open · 3 days

  • Documents

    Contracts, SPAs, floor plans and handover packs, sent to the buyer they belong to.

    SPA · floor plan · handover pack

  • CRM

    Who bought what, when they signed, and every conversation since.

    Signed 14 Mar · 9 conversations

  • Anything commercial goes to your sales team.

    Bespoke fit-out requests, payment restructuring, resale and anything that needs a negotiation is handed to the named person who owns that buyer, with the full history already in front of them.

The wait is the experience.

We work with a small number of developers at a time, and we deploy with them directly.

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