Real estate
Buyers wait years for a home. Most of it in silence.
Happyusers reads your project schedule, payment plan and snag log, and gives every buyer a live view of where their unit actually is — from contract to handover, without anyone in sales chasing an update for them.
Maya Ellis
WhatsAppWhat it resolves
The questions your sales team answers instead of selling.
A buyer who has committed years of income to a unit will ask until somebody answers. Every one of these is already recorded.
Delivery and handover
- When is my handover, and has the date moved
- How far along is construction on my tower
- When do I book the pre-handover walkthrough
- What happens on handover day, and what do I bring
Payments and documents
- Which milestone is due next, and when
- Can I have a receipt for my last payment
- Where is my contract, SPA or title documentation
- What are the service charges once I move in
Snags and defects
- How do I log a snag, and what happens next
- What is the status of the snag I raised
- Is this covered under the defect liability period
- Is maintenance covered in year one
The unit itself
- What is my parking allocation
- What finishes and appliances are included
- Can I make changes to the standard fit-out
- What are the community rules on leasing it out
Where the answers come from
It answers from your systems, not from a brochure.
The handover date exists in a schedule. The milestone exists in a payment plan. Happyusers reads them and answers, and every answer can be traced back.
Project and delivery schedule
Construction stage, fit-out progress and the handover window, per tower and per unit.
Payment plan
Milestones paid and outstanding, due dates, receipts and statements.
Snag and defect log
Raises the snag, returns the reference, and reports its status without a phone call.
Documents
Contracts, SPAs, floor plans and handover packs, sent to the buyer they belong to.
CRM
Who bought what, when they signed, and every conversation since.
Anything commercial goes to your sales team.
Bespoke fit-out requests, payment restructuring, resale and anything that needs a negotiation is handed to the named person who owns that buyer, with the full history already in front of them.
The wait is the experience.
We work with a small number of developers at a time, and we deploy with them directly.