Ecommerce
“Where is my order?” is not a ticket. It is a customer deciding.
Happyusers reads your catalogue, inventory, orders and returns policy, and answers the question while the customer is still holding their phone — on WhatsApp, Instagram, your site, or email.
Tomás Rivera
WhatsAppWhat it resolves
The questions asked while a cart is still open.
Answered in seconds it is a sale. Answered tomorrow it is somebody else's sale. None of these need a person to look them up.
Orders and delivery
- Where is my order, and when will it arrive
- Why is tracking not updating
- Can I change the delivery address
- Do you ship to my country, and what does it cost
Returns and refunds
- How do I return this, and who pays for it
- How long do I have
- Where is my refund
- It arrived damaged — what now
Products and stock
- Is this in stock in my size
- How does it fit, and should I size up
- What is it made of, and how do I care for it
- When is this coming back in stock
Payments and promotions
- Why did my discount code not apply
- Was I charged twice
- Which payment methods do you take
- Can I still add to an order I just placed
Where the answers come from
It answers from your store, not from a guess.
Happyusers is connected to the systems that hold the truth, so it never recommends something out of stock or invents a delivery date.
Catalogue and inventory
Variants, materials, sizing and what a customer can actually buy today.
Orders and fulfilment
Status, tracking and courier exceptions, in the thread.
Returns
Windows, conditions and how to start one — including starting it.
Shipping
Destinations, timelines and costs per zone.
Policies
Warranty, exchanges and anything else in your knowledge base.
Goodwill decisions stay with your team.
Discounts, exceptions to policy and anything that needs judgement about a specific customer go to a person, with the order history and past conversations already assembled.
Stop losing customers between the question and the answer.
We work with a small number of brands at a time, and we deploy with them directly.